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Returns

Return Policy  info@onlinebridalstore.com

If you need to return your item you must obtain a Return Authorization Number. Returns cannot be accepted with a Return Authorization Number. Please contact our dedicated customer service at info@onlinebridalstore.com and they will assign to you a Return Authorization Number (RAN) which allows us to keep track of the return.
 
The returned product must be in new and unused condition, in the original box with all the documentation, parts and accessories to insure credit. "New and unused" means sale-able condition, not dirty and not washed. We cannot accept returns for an item with any indications that it has been used.
  
RAN number must be obtained within ONE week from the date you received the item
 
Return shipping costs are your responsibility unless the item is damaged or defective. All returns are subject to a 20% restocking fee and must be returned within 2 weeks (14 days) after receiving the item. If you have any questions about the restocking fee as it pertains to your order please call us before we ship the product as once it leaves the warehouse we have incurred our cost.

We love satisfied customers so if you have any questions about this policy, please feel free to contact us via e-mail at info@onlinebridalstore.com . Note: Shipping charges cannot be refunded.  Please allow us 10-14 days once we have received your return to process and credit your credit card.

Damaged or Defective Items

If your order arrives at your door damaged, broken or defective, we will either replace the broken parts if possible or ship out a new one completely at our expense.

Requests for replacement parts will be processed as quickly as possible. Please note that we are not able to express ship replacement pieces. We work hard to make your shopping experience at onlinebridalstore.com an enjoyable one.

Onlinebridastore.com Privacy Policy

We will never sell any customer's information to any third party. This is our pledge to you - our customer. Any information gathered on this site will be used only by onlinebridalstore.com. One month after your order is placed; your credit card information is automatically deleted from our database. Your privacy is our first and main concern. We understand that you want to be able to purchase online without compromising your personal information.

Limitations: Even though we try our best to ensure your privacy and security and always look to use the best available and tested technologies to guard and protect our web site and our customers, we face the same risks as all Internet companies do.

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