New! Prepaid Return Shipping for US Customers

• We accept returns of unused products -- no questions asked -- for 90 days from the date you receive your shipment. Just complete a return request.
  • US Customers will receive a prepaid shipping label and a packing slip
  • International Customers will receive a packing slip
• The following are not eligible for refunds or exchanges:
  • Products that are custom dyed or personalized
  • Products we receive damaged or showing signs of use
  • Clearance products
  • International or expedited shipping charges paid at checkout
  • Orders that are more than 6 months old
• The following exceptions incur a 30% restocking fee:
  • Products returned outside of the 90-day full refund period
  • Missing or destroyed packaging
  • Returns of 3 or more different shoe styles
• Refunds are issued to the card used for the original purchase following a processing time that averages 2-3 weeks.

If your product is defective, damaged or different from what you ordered...

• We will promptly replace products that arrive damaged, defective or erroneously included.
• In order to receive a replacement, the customer must notify us within 10 calendar days of their receipt of the order.
• The customer may be asked to email us a photograph of the item in question before any replacements are sent.